Running a business frequently means making choices, from deciding on suppliers to work with, to decisions on which employees to hire.

When and how to grow your business is one of the most important decisions you’re likely to make. One of the key points within that is deciding whether to hire staff or outsource.

But which is right for your business?


When you’re making the choice between outsourcing or hiring, the first thing you should consider is your budget.

For example, if you want to create a customer services department within your business, you should hire a team and then ensure they have the right training and equipment. The initial costs in doing this can be high, with recruitment and equipment both being expensive. You then have various overheads, such as increased bills and wages, to take into consideration.

You have more control over an in-house team, and they are dedicated to working for your brand. However, the time and cost implications of using one should always be considered.

Outsourcing, on the other hand, gives you access to a ready-made team who already understand customer service. They also frequently tend to work remotely and away from your business, saving you additional expense on overheads. This can be the more sensible option, especially if budgets are tight and would restrict you from building an effective team in house.


You might realise there’s a major gap in your business, such as lacking dedicated HR support. This can eat into the time you have to work on other areas of your business, as you try to plug the gap. Recruiting could also take time and move slowly, due to not having found the right candidate.

Outsourcing would allow you to either temporarily or permanently fill that gap with someone ready trained.

This is perfect if you need to shore up areas of your business in a hurry. This could include supporting a customer service department during a peak period, or when covering a time where a number of staff are absent.

Outsourcing, in this sense, allows you to provide a temporary solution or cover for staff members until they return. For example, if an employee is on maternity leave

Future growth and planning

Sometimes it can be hard to know where to invest in your business. Do you need to bring in more staff to answer phones during busy periods? Or should you bring in dedicated people to handle your business admin?

One of the benefits of outsourcing is it allows you to essentially trial run a department within your business. You can gauge its effectiveness and lay the groundwork to eventually bring that team in house.

This can be a great way to assess where to look at the future growth of your business and decide which areas to invest in first. This is a much more efficient way of trailing something than hiring staff – and finding out you no longer need those employees a few weeks or months later.

How can we help with outsourcing?

Outsourcing allows you to fill gaps within your business and give you the space to stop and think if you need to add permanent in-house staff to your team. This is vital for small businesses that need to carefully consider when they choose to invest, grow and develop.

TradeFit can support your business by providing a number of different outsourcing options. This allows you to concentrate on the running of your business, while we handle things like customer service, HR, admin and more.

We can help give you more time to focus on the smooth running of your business. To learn more about our services, please visit our small business page or contact us to speak to a member of our team. Alternatively, you can request a free 14-day trial to see for yourself how TradeFit can help your business.

Leave a Reply